Warranty and Returns

12 Month Full Satisfaction Guarantee

CBM Ltd. guarantees its products against failure or defects for a period of one year from date of purchase. This warranty is void if any damage to the product is due to misuse, abuse, neglect, accident, improper installation, or any uses contrary to the instructions accompanying the product.  The foregoing are the purchaser's exclusive remedies CBM Ltd. assumes no liability for special or consequential damages.  Replacement product may be obtained by returning the product, transportation charges prepaid, together with a receipt of purchase or other documents acknowledging the sale.

Return Policy

No return will be accepted without prior written authorization.  Contact CBM for return authorization forms (RA).  There is a 25% restocking charge on all non-defective returns.   All returns must be shipped freight prepaid. Credit will be given for freight charges for return of defective goods only.  All returns must be shipped in original factory cartons as received.  No credits will be given for shipping of damaged goods.

No returns will be authorized for non-defective custom products fabricated to customer's specifications.

Freight Damaged Claims

Damaged, lost or shorted shipments are the responsibility of the motor carrier and must be promptly reported.  Any shortages or obvious damage to the cartons or product must be filed within 15 days of delivery.  Failure to follow these procedures will negate the possibility of a successful claim.  Any loss as the result of improper receiving or untimely claims is the consignee's responsibility.

Please contact Customer Service by email or telephone regarding any R/A requests, warranty claims, or freight damaged goods.