Privacy Policy

Terms of Use
Last revised: January 18th 2016

This web site is owned and operated by Canadian Business Machines Ltd (CBM Ltd.). Your use of this site is subject to the following terms of use. By accessing this site in any way, including, without limitation, use of any services operated by us or third parties through the site, downloading any of the site’s materials or merely browsing the site, you agree to and are bound by these terms of use.
Design Driven Manufacturing is a Trade Mark owned and represented by Canadian Business Machines Ltd. For Canada and USA.

We will from time to time revise the terms of use and other guidelines or rules posted on this site. When we do, we will also revise the “last revised” date at the top of these terms of use. You are bound to any revisions when posted and should therefore periodically visit this page to review the latest terms and conditions. If you breach any of the terms of use, your authorization to use this site automatically terminates and any materials downloaded or printed from the site in violation of the terms of use must be immediately destroyed.

Ownership and Permitted Use
The software made available to download from this site is the copyrighted and/or patented work of CBM Ltd. and/or our suppliers. Use of the software is governed by the terms of the license agreement that accompanies or is included with such software. You will be unable to download or install any such software/picture/content unless you agree to the terms of such license agreement.
You may access, download or print content available on this site for your non-commercial, personal use only. Our copyright notice must appear on all material printed from this site. Except as expressly permitted in a license agreement accompanying any software that is made available to download through this site, you may not, without our prior written permission, (1) reproduce, distribute, modify or transmit any of the text, graphics, software, data or any other materials or content of this site, including, without limitation, by modifying, translating, assembling or otherwise determining or attempting to determine source code from any of the software accessed through the site or (2) use any of the content of this site for public or commercial purposes. Unless otherwise noted, we own all of the trademarks and all of the copyrights to all content appearing on this site. 

Press Releases
All press releases and materials presented or released to the financial community provided on this site were, to the best of our knowledge, accurate when issued. Events and circumstances since the date of issuance may have caused the information to no longer be accurate, and you should not rely on the completeness or accuracy of such information beyond the date of its issuance. We disclaim any responsibility to update such information.

Submissions and Feedback
While we value your feedback on our products and service, we do not accept or consider product or service ideas, inventions, improvements, techniques, drawings or other materials other than those we have specifically requested in writing. We do this to avoid any misunderstandings when products or services we develop seem to be similar to creative works you submitted. If, despite our request, you do submit creative works to us, these creative works will be deemed to be our property. We will be entitled to use them without restriction and without payment of any compensation to you. We have no obligation of confidentiality with respect to unsolicited creative works submitted to us, and will not be liable for any use or disclosure of any unsolicited creative works submitted. 

Please also review our Privacy Policy to understand our practices regarding collection, use and disclosure of information that you may provide through this site.

Links to Other Sites
This site may provide links or references to other Internet sites. Any links to other sites are provided as a convenience. These links should not be interpreted as an endorsement of any information, products or services described in those sites. We do not own, control or monitor those sites and are not responsible for the content of those sites.

Additional Disclaimers
We make reasonable efforts to keep all information on this site up-to-date and accurate but we make no representations or warranties as to its accuracy, currency or completeness. We assume no liability or responsibility for any errors or omissions in the content of this site.

The software that is made available to download through this site is warranted, if at all, only according to the terms of the license agreement accompanying such software. Except as warranted in such license agreement, we offer this site and its content "AS IS" WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. Some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you.

In no event shall we or any of our respective suppliers be liable for any direct, incidental, consequential, indirect, or punitive damages arising out of or in connection with your access to, use of, or reliance on information or software obtained from or through this site. We assume no responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer or other property arising from your access to, or use of, this site.

Governing Law
All matters related to your use of this site and these terms and conditions shall be interpreted in accordance with Canadian law. 

Privacy Policy
We are committed to protecting the privacy of users of this web site. This Privacy Policy provides information about how we may collect, use and disclose information that you may provide while visiting this site. By using this web site, you are consenting to our collection, use and disclosure of your information in accordance with this Privacy Policy. Your use of this site is also subject to our Terms of Use.

We will occasionally update this Privacy Policy. When we do, we will also revise the “last revised” date at the top of this Privacy Policy. Please check here from time to time to see if we have modified our policies.

Information Collection
We collect information from visitors to our web site through a variety of means. Some of the information that you provide to us may be personally identifiable information, or information that can be uniquely identified with you, such as your name, company name, address, e-mail address, phone number and product interests. 

We automatically collect certain information about visitors to our web site in aggregate form. This information includes the Uniform Resource Locator (URL) of the web site that you came from immediately before visiting our web site, the URL you go to next, the type of browser you are using, and your Internet protocol address (IP Address). Your IP Address is a number automatically assigned to your computer by your Internet service provider so you can access the Internet. We use this information to administer and improve our web site, diagnose problems with our server, determine the fastest connection for your computer and to customize your browser settings. We do not collect information that specifically identifies how you used our site. 

Cookies are small text files that a web site sends to your browser to allow the web site to recognize you as a previous visitor to the site, save and remember preferences you established while browsing the site, personalize a site for your interests, store your user name and password or track your individual sessions. A cookie cannot retrieve any other data from your hard drive, pass on computer viruses or capture your email address.

Use and Disclosure of Your Information 
We may use information collected from you to provide information to you, to determine what services to provide on our site, to make the site easier for you to use by not making you enter your personal information more than once, to deliver services or products that you request or purchase, to improve the content of our web site, or for our marketing and research purposes. We may combine your personally identifiable information with other information we collect or with information we obtain from third parties. 
Unless we tell you otherwise when we collect information from you, we will not disclose your personally identifiable information to anyone else without your consent except under the following circumstances:

1. To third parties that assist us in providing customer service. We occasionally hire other companies to provide limited services on our behalf including packaging, mailing and delivering purchases, answering customer questions about products or services and sending postal mail. In such cases, we may provide access to your personally identifiable information as necessary to perform the service but restrict the third party from using your information for any other purpose and require them to maintain its confidentiality.

2. When you sign up for services offered through our web site, but provided by a third party, we give the personally identifiable information about you specified during the sign-up process to that third party.

3. In connection with a merger, sale or other similar transaction between our company and another entity.

4.When we believe disclosure is appropriate to enforce or protect the rights, property or safety of the company, our employees or third parties.

5. When required by law or court or governmental agency or compelled by subpoena.

We may collect, transfer, store and process your information in the United States or any other country in which we or our affiliates, subsidiaries or agents maintain facilities. By using this site, you consent to any such collection, transfer, storage or processing of information outside of your country. We abide by the safe harbor framework set forth by the U.S. Department of Commerce regarding the collection, use and retention of data from the European Union.

Although our site is not completely secure or error free, we take reasonable steps to protect the personally identifiable information we maintain about you from loss, misuse and unauthorized access, disclosure, alteration or destruction. 

Links to Other Sites
Our web site contains links to other web sites that are owned and operated by third parties. This Privacy Policy does not cover the information practices of those web sites. We encourage you to review the privacy policies of these sites before using the sites.

We do not publish content that is targeted to children and we do not use this site to knowingly solicit information from or market to children under the age of 13.

Reviewing and Updating Your Information
You may review and update the personally identifiable information we maintain about you by contacting us as provided below.

Contacting Us 
We take our visitor’s privacy concerns seriously. If you believe we have not complied with this Privacy Policy, have any questions about our Privacy Policy or would like to review or update your information, please contact us as follows:
CBM Ltd.
8750 Holgate Crescent
High Point Business Park
Milton, Ontario
L9T 0K3
Toll Free Phone: (800) 387-4834
Phone: 905-878-0648
Toll Free Fax: (888) 554-5501
Fax: 905-878-6748

Canadian Business Machines Ltd.

Accessibility Plan and Policies


This 2014-2021 Accessibility Plan outlines the policies and plans that Canadian Business Machines Ltd. (CBM) will put in place to improve accessibility for people with disabilities. This plan and policies will be reviewed and updated as required to ensure compliance with current standards.


Statement of Commitment

CBM is committed to meeting the needs of people with disabilities by identifying, preventing and removing barriers to accessibility to provide equal opportunity and meet accessibility requirements under the Accessibility for Ontarians with Disabilities Act (AODA).


Accessible Emergency Information

We are committed to providing emergency information in an accessible format upon request. Individualized emergency response plans will also be developed and maintained for employees with accommodation needs upon request.



Under the Customer Service Accessibility standard CBM employees who provide services received training in 2012 on our policies, practices and procedures that affect the way goods and services are provided to persons with disabilities. This training continues to be provided to new employees when joining CBM as part of their new employee orientation.


Beginning in 2014, employees, and other staff members have and will continue to be trained as required under the Integrated Accessibility Standards Regulations (IASR) on Ontario’s accessibility laws and the Ontario Human Rights Code as it relates to people with disabilities.

The following steps will be ongoing to meet our commitment to training:

• Records will be maintained to track training

• Training will be made available to employees not directly covered under the AODA regulations

• Training will be reviewed as required and employees will be advised (or re-trained if necessary) when changes are made to policies, practices and procedures.


Information and Communications

CBM is committed to meeting the communication needs of people with disabilities. All publicly available information will be made accessible, upon request. We are committed to implementing, where practicable, the WCAG 2.0 Level AA requirement by January 1, 2021 as specified in the Integrated Accessibility Standards Regulation.



CBM is committed to equal opportunity and accessible employment practices. As part of our obligations under human rights and employment equity, our employment policies and practices will be reviewed on an ongoing basis to identify potential barriers including accessibility for persons with disabilities. 

The following steps have been or will be implemented to ensure the public and our employees are aware that, upon request, we will accommodate people with disabilities:

• Information about the availability of reasonable accommodation for applicants with disabilities will be included in the application process;

• New Employees will be notified of our policies and processes for accommodating employees with disabilities as part of their orientation process;

• Accommodation policies and process will be communicated to all employees and managers;

• Where an employee requires accommodation or accessible formats, we will consult with the employee to identify and strive to meets their needs;

• Employees with disabilities are invited to identify existing accessibility barriers and provide feedback and input on preventing and/or eliminating barriers.


Individual Accommodation Plans including Return to Work Process

CBM will work with employees with disabilities to develop suitable individual accommodation plans. The accessibility requirements under the IASR will also be incorporated into existing return to work processes to ensure that barriers in accommodation are identified and eliminated where possible.


Performance Management and Career Development 

 The accessibility needs of employees with disabilities will be considered during performance reviews and career development opportunities.


Contact Us:

Accessible formats of this document can be made available upon request. For more information on CBM’s accessibility policies and multi-year plan please contact us.